Refund, Return, & Exchange Policy
You may exchange any product purchased from PrintSpired Designs by following the instructions below. This shop operates Monday through Friday, 8 a.m. to 4 p.m. EST. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays.
PrintSpired Designs, LLC
410 Bob St
Johnstown, PA 15904
We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.
In the event you need to return a product, this must be completed within 10 days of your ORIGINAL delivery date.
We do not accept any returns or exchanges on items that have been installed, modified, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis.
Please include a note in your return package with the following necessary information:
- Items you want exchanged or refunded
- Address to send shipment back to in the case of an exchange, if different then original shipping address
- Your order number (Example: #3427).
- If possible, also include the original packing slip, which serves as your receipt.
We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier.
Shipping is NOT refundable.
Once your return shipment reaches our facility, our customer service team will contact you to confirm the return or exchange. If a return is requested, the customer service team member will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original payment method used to purchase the product. The return/exchange process can take anywhere from 7-10 business days. At any time during that process our customer service team will be there to help answer questions.
For faster processing, updating refund information, or any other inquiry not listed here, please email firstname.lastname@example.org and expect a response within 24-48 hours.